Privacy Policy
Last updated June 16, 2026
Carelo helps families coordinate care for the people they love. Privacy isn't a feature we bolt on — it's the reason families trust us with something this personal. This policy explains, in plain language, what we collect and why. We'll update this policy as the product grows.
What we collect
- Care information you choose to add in the app — such as schedules, medications, appointments, and care notes — to share with the people in your care circle.
- Your email address, if you email us, so we can respond.
- Basic technical details like your IP address and browser type, used to keep the service secure and working.
How we use it
- To operate Carelo and share information within your care circle.
- To respond when you reach out to us.
- To keep the service secure and improve how it works.
We do not sell your personal information, and Carelo does not show ads.
Who can see your information
Care information is visible to the people you invite into your care circle, with the access appropriate to their role. We share data with trusted service providers only to run Carelo — such as our hosting and infrastructure providers. We may disclose information if required by law.
How we protect it
We use reasonable technical and organizational safeguards to protect your information, and we design role-based access so people only see what they need. No system is perfectly secure, but protecting this data is core to what we do.
Your choices
You can ask us to access or delete your information at any time by emailing getcarelo@flowops.ca.
Children
Carelo is intended for adults coordinating care and is not directed at children.
Changes to this policy
We'll post any updates here and revise the date above. We'll communicate material changes to the people who use Carelo.
Contact
Questions about privacy? Email getcarelo@flowops.ca.