Fill tomorrow's gap before the family notices.
Carelo catches no-shows and call-offs while you can still fix them, and shows families every verified visit in their own app.
For home-support agencies in BC · Works alongside your scheduling and billing
Built for the day that goes wrong.
Most agency software is built for the day that goes to plan.
A caregiver hasn't arrived.Ten minutes in, it's top of your dashboard and in your inbox, with Find cover one click away.
Someone calls in sick.They tap “Can't make it”. You offer the shift to the best matches at once, and the first to accept gets it.
A rota that breaks people.Under 8 hours between shifts or no 32-hour weekly break is flagged against BC's Employment Standards Act before anyone works it.
Families see the visit. They stop phoning the office.
With the family's consent, each completed visit appears in their own Carelo app, attributed to your agency and your caregiver. No portal login for them to lose, and they can stop sharing any time.
Live in a week. Leave any day.
No six-month implementation, and no data held hostage.
- 1Bring your lists inClients, caregivers and your standing rota, checked row by row before anything is saved.
- 2Say yes with confidence“Can we take this client?” answered at intake, before you accept the referral.
- 3Take everything with youEvery record as JSON or CSV, any day, plus payroll and billing files.
Built for BC from day one.
- Client records hosted in Canada
- Every record view and export in your audit log
- An expired criminal record check (CRRP), CPR or TB test blocks scheduling
- Check-in and check-out with location, checklist and note
See it on your own rota.
We're onboarding a small group of home-support agencies across mainland BC. Twenty minutes, your real scenarios, no slides.
Already with us? Sign in to the agency portal